Section 06 of 10
Insurance & Payor Information
The single biggest gap versus benchmarks. Private insurance members and corporate HR must verify panel status before choosing a hospital. If absent, they go elsewhere.
Side-by-side comparison
MPHG — Insurance Section
Not on homepageLogos on Cirebon sub-page only
MPHG has 200+ corporate MOU partners and works with AIA, Inhealth, MSIG and others — none of this is visible on the website. HR managers cannot confirm coverage without calling.
Awal Bros
Insurer logos visibleNo detailed panel page
Insurer logos are listed and visible. Sets the minimum: a patient can quickly scan to see if their insurer is accepted. No room rates or claims guidance.
Sunway Medical
Full panel listRoom rates publishedClaims guidance
Complete insurance panel, room rate page, admission checklist, and step-by-step claims process. An HR manager can fully evaluate the hospital without making a single call.
Feature audit
| Feature | MPHG | Awal Bros | Sunway |
|---|---|---|---|
| Accepted insurer list visible | Not on website | Logos listed | Full panel list |
| Corporate MOU partners listed | Not on website | Some listed | Corporate section |
| Room rates / ward class | None | None | Full room rate page |
| CoB / BPJS + insurance guidance | None | None | Patient care section |
| Claims process guide | None | None | Step-by-step guide |
| Corporate enquiry contact | None | General number | Dedicated email + form |
▶ Recommended actions for MPHG
1
Add insurer logos to homepage with link to a full panel list page — use existing Cirebon images as quick start High
2
Create dedicated "Rekanan Asuransi" page: all insurers + 200+ corporate MOU partners, searchable by name High
3
Add "Layanan Korporat" page: MOU application process, marketing contact, and short enquiry form Medium
4
Publish a room rate / ward class page to help insurance members understand coverage tiers Medium
5
Add CoB claims guidance section for patients using BPJS + supplemental insurance Low