Section 02 of 10
Navigation Structure
Navigation determines whether a patient can find what they need in under 3 clicks. Hospital-centric navigation creates friction for patient-task journeys.
Side-by-side comparison
MPHG — current
No Find DoctorNo ServicesHospital-unit model
Nav: Home · Rumah Sakit ▾ · Jadwal Layanan · Tentang Kami ▾ · Berita · Karir · Diklat · Artikel. Organised around internal structure, not patient tasks. Karir and Diklat pollute the patient-facing nav.
Awal Bros
Find Doctor accessibleBooking reachable
Patient tasks are reachable within 1–2 clicks. Sets the minimum: a patient can find a doctor and book without confusion.
Sunway Medical
Patient-task modelPersistent Book CTAHealth Hub top-level
Nav: Find a Doctor · Our Services · Patient Care · Health Hub · Highlights. Every item answers a patient question. "Book Appointment" is a persistent button, not a nav item.
Feature audit
| Feature | MPHG | Awal Bros | Sunway |
|---|---|---|---|
| Find a doctor — top level | None | Top level | Top level #1 |
| Book appointment — visible | None | Sub-item | Persistent CTA button |
| Services / specialties | None | Sub-item | Top level |
| Insurance / panel info | None | Buried | Under Patient Care |
| Health content section | Artikel blog | Blog only | Health Hub — top level |
| Promotions / packages | None | Sub-item | Highlights — top level |
| Emergency hotline visibility | Top bar text only | Prominent | Persistent + A&E page |
| Careers / Diklat in nav | In main nav (noise) | Similar issue | Footer only |
▶ Recommended actions for MPHG
1
Restructure primary nav to patient-task model: Cari Dokter · Spesialisasi · Paket & MCU · Info Pasien · Asuransi High
2
Add persistent "Buat Janji" button (distinct from nav links) in top-right of every page High
3
Move Karir and Diklat to footer — these are not patient-facing Medium
4
Add clickable WhatsApp / hotline button in sticky header Medium